Description
Service Desk Manager - Government - London - 6 months+ inside IR35
A prestigious government organisation are looking for a Service Desk Manager who has a proven track record of managing a Service Desk with a comprehensive understanding of the Microsoft environment, Quantum or similar financial/trading system, VM Ware, Virtual machines, Servers, Databases (Oracle, SQL, and Scripting), Telephony, Application Servers (Configuration), Client Application (Configuration), Packaging techniques (Altiris) and Microsoft TFS for production, UAT and test environments, IT infrastructure set up, networking, storage and backup solutions, mobile device management, telephony systems and virtualisation.
Knowledge:
*Essential knowledge for this role will include a comprehensive understanding of the Microsoft environment, Quantum or other similar financial/trading system, VM Ware, Virtual machines, Servers, Databases (Oracle, SQL, and Scripting), Telephony, Application Servers (Configuration), Client Application (Configuration), Packaging techniques (Altiris) and Microsoft TFS for production, UAT and test environments;
*Good understand of Office 365 technology and ability to manage resolution of issues;
*IT knowledge in the following areas: IT infrastructure set up, networking, storage and backup solutions, mobile device management, telephony systems and virtualisation;
*Providing support to the organisation's infrastructure, including regular patching work as required;
*Supporting financial applications (eg Bloomberg, Reuters, Swift);
*Project management;
*Ability to resolve issues quickly and efficiently using skills acquired in previous roles;
*Ability to contribute to the continuous improvement of the teams' methods and processes.
Experience:
*Previous experience of managing datacentre setup and associated issues including networks, Internet circuits and supporting the resolution of issues quickly and effectively in an active business environment;
*Experience of liaising with third party technical strategic partners and stakeholders in order to resolve issues and to secure the best quality service to the organisation;
*Experience with leading and developing a small specialist team to ensure that exacting business requirements are fully supported;
*Experience in conveying technical issues in a straightforward way to specialist and non-specialist audiences.
Please send your CV for immediate consideration
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