Description
My Exeter based client is currently recruiting for a Shift 1st Line Support Engineer to be based out of their Exeter office on an interim basis.
Your role will be to provide technical First Line Support and resolve incoming IT Support requests calls upon the first contact.
Role: First Line Support Engineer
Location: Exeter - Remote working available
Rate: £120 per day (inside ir35)
Duration: 3 - 6 months + (perm opportunities available also)
Start: ASAP - pending clearance
Key accountabilities:
. To provide technical First Line Support and resolve incoming IT Support requests calls upon the first contact
. To answer incoming calls and accurately record details of fault/request on RMS service desk.
. Assess business impact of IT Incidents and accurately assign SLA and follow escalation procedures as directed.
. Assign unresolved incidents to the correct internal support team or invoke 3rd party support and monitor the progress of those incidents
. Communicate status updates to users and carrying out quality checks of the Documented Incident
Core competencies, knowledge and experience:
. Windows OS
. Strong communicator
. Time management
. Force applications (Storm, UNIFI, DIR)
. Mobile Data
If you are interested in this position and are interested in hearing more information please apply with your CV ASAP.