System Support Engineer

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Rate: £350 (Inside IR35)
Length: 6 months (extensions will be offered)
Location: 2 days a week in London office/Remote
Role: System Support

You will be responsible for system support over development teams in production environments to cover all aspects such as communication with Data Centre/Help Desk staff, analysing/finding failure to reach a root cause, resolving issues by liaising with development teams, liaising with internal and external support teams and providing explanations to clients. Experience across Windows environments, C#, SQL, databases, and data analysis will be beneficial in this role.


  • Troubleshooting systems in the event of failure and implementing solutions (Code fix, SQL Scripting etc), including checking Windows Servers, Databases (SQL Server or Oracle) and any other relevant environments where the system is running
  • Liaising with the relevant support teams (such as Technical Support, Network, Infrastructure, DBA) when users experience system issues
  • Communicating with primary support Helpdesk staff in London and New York to give the team necessary advice and suggestions
  • Working with the team members and the wider development team to establish best practices to support systems
  • Working with the wider Development team and other support teams to analyse and establish appropriate system configuration to meet Business requirements
  • Contributing and regularly joining technical and design workshops within the team to suggest ideas to achieve stable system operations
  • Critically and actively contributing to define system support standards to ensure their applications are fully capable of running safely in production
  • Participating in exercises to both plan and estimate work volumes for system support
  • Working with the application release team in the rollout of applications in production that minimize system failures after release
  • Adding consideration of performance, scalability and security matters across design and implementation phases
Start date
6 months
RedCat Solutions
Published at
Project ID:
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