Description
- 1st Line IT Service Desk Analyst (x2 positons)
- Remote Working (+ Portsmouth)
- Contract (6 months)
- £130 per day (via Umbrella)
*Shift patterns - 8 hours between 8.00am and 1.00am. Late shifts pay an additional pay of £20 per day*
The Opportunity:
Working as part our client's IT team you will be joining a professional IT Services company with access to all the latest technologies. Responsible for managing, maintaining and engineering the client's global virtual desktop infrastructure estate. The candidate will also be responsible for VIP IT support working with senior stakeholders for a globally established financial institution.
Skills and Experience:
- Experience with dealing with customers (1st line) using ServiceNow
- Experience following SLA's for answering calls resolving tickets
- Experience solving quires relating to Outlook, Microsoft Teams, Jabber, Citrix, VPN, Webex, Virtual desktop and general end user support skills.
- Excellent communication skills with the ability to work alone and on your own initiative
- Helpdesk support experience required
- Previous experience in the financial services industry is a distinct advantage
- Excellent customer relationship skills essential
Role and Responsibilities:
Reporting to the IT Support Team Leader, the post-holder will be required to carry out day-to-day IT support related duties and provide an efficient and cost effective service to all external users. The successful candidate will also log and respond to user support queries, ensuring the best possible external customer service and client support. Candidates will have previous experience of working on and in a Helpdesk support environment and be familiar with their working practices, prioritising workloads and managing the internal ticketing system.
Applications:
To learn more about these newly created roles working as an 1st Line IT Service Desk Analyst working remotely or from our client's offices located in the Portsmouth area; please call and speak with Edward here at ISR Recruitment or please send through a copy of your very latest CV for an immediate call back in the strictest of confidence.