Description
Senior IT Operations Engineer - £ per day inside IR35 - Remote/Leeds - 3 months initially
A global managed IT Service Provider is seeking a Senior-level IT Operations Engineer to join their end client's team on an initial 3-month basis.
This role is hybrid working between remote and Leeds based, so the successful candidate must be flexible.
The Role:
- Responsible for implementing, administering, maintaining and supporting IT Systems, networks and services.
- Provide high-quality support to internal staff by a combination of telephone, remote access and face-to-face meetings.
Key Responsibilities:
- Plan, manage and implement infrastructure projects and upgrades to meet company objectives.
- Administering and proactive monitoring of Servers, Desktops, Networks, Antivirus, Patching, and other applications
- Providing technical expertise and authority for 2nd and 3rd line support, including Problem Management
- Courteous, timely, and effective resolution of end-user issues.
- Liaise with external suppliers and support providers for the ongoing support and maintenance of relevant hardware, networks, and software.
- Provide specialist technical knowledge and participate in change management.
- Keeping track of the infrastructure assets and inventory
- Designing and documenting infrastructure processes, procedures, and standards
- Identify, recommend, develop and implement user training programs to increase end-user computer literacy and self-sufficiency (including help sheets and user guides for end-users)
- Ensure security and company Firewall compliance is maintained.
Experience/Knowledge/Skills:
- High level of experience, competency and knowledge on a range of IT systems
- Excellent interpersonal skills and telephone manner.
- Analytically minded problem-solving ability and attention to detail
- Deadline driven with excellent organisational skills and a methodical approach
- Self-motivated with a desire to exceed expectations
- Team player with excellent communication, negotiation and customer service skills
- Comfortable to train system users in classroom sessions and one to one
- Excellent standard of written and spoken English
- Team leadership experience desirable
- Previous experience of active involvement in an IT project environment
Please attach your CV for immediate consideration