Application Support Specialist/Business Application Specialist

London  ‐ Onsite
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Description

Application Support Specialist/Business Applications Specialist

A fantastic opportunity has arisen for a Application Support Specialist/Business Applications Specialist to join our London based investment management firm on an initial 6 month contract.

Application Support Specialist/Business Applications Specialist

Job Summary:

An application support specialist working in a team of 16 to provide 2nd level Application support for a range of vendor and internally developed financial applications with early/late day shifts and overnight/weekend on-call support.

The applications are a mixture of vendor applications, Software as a Service (SaaS) solutions and internally developed applications running in Windows Server environment with MS SQL databases, SSRS & SSIS, both in our own data centre and within Azure cloud. There are around 20 mission critical applications supporting in excess of 1000 business users (predominantly Investment Managers, Financial Planners, administrators and support staff) together with a larger number of smaller applications supporting specific processes and business functions.

Application Support Specialist/Business Applications Specialist

Responsibilities and Duties:

* Check and monitor correct running of all applications and processes including start/end of business day checks.
* Investigate and resolve application and business issues relating to applications and processes.
* Resolve high priority issues under the direction of senior members of the application support team.
* Develop full understanding of key applications/business functions.
* Develop business or support reports using SQL and SSRS
* Provide training and guidance to 1st line teams and provide additional support to this function when business volumes demand.
* Escalate problems and errors to 3rd line support or vendor teams and act as problem owner to deliver resolution.

Application Support Specialist/Business Applications Specialist

Skills & Experience

* The suitable candidate will have extensive previous experience in an IT Application support role
* Experience of applying logical and systematic trouble-shooting techniques of application support issues.
* Experience in MS Dynamics, Azure, SolarWinds, SCOM, SWIFT, BizTalk, BizTalk 360, Trade/Order life cycle, ITIL methodology.
* CRM (deep dive) application support
* Financial business understanding ideally from working in the financial sector (preferred)
* Experience/knowledge is how messages work and are transmitted
* Knowledge of SWIFT messaging (advantageous)
* Proven track record of Stakeholder management
* End to end application functionality knowledge; be able to demonstrate clear understanding of patterns of business activity, user journeys and application capabilities
* Experience with Microsoft server platform (required)
* SQL (advantageous)

Application Support Specialist/Business Applications Specialist

In accordance with the Employment Agencies and Employment Businesses Regulations 2003, this position is advertised based upon DGH Recruitment Limited having first sought approval of its client to find candidates for this position.

DGH Recruitment Limited acts as both an Employment Agency and Employment Business

Start date
ASAP
Duration
6 months
From
DGH Recruitment Ltd.
Published at
27.01.2022
Project ID:
2302280
Contract type
Freelance
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