Desktop support at Paris, France

Paris, Île-de-France Region  ‐ Onsite
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Description

IT support (incidents, service requests, general queries) by phone, remote access, mail and onsite via

attendance in person.

Resolving (fulfilling) incidents (support requests) and document the actions in an approved service

desk tool (ServiceNow).

Rollout and implementation of IT equipment (PCs, notebooks, Cisco phones, iPhones, iPads, mobile

phones and so on) incl. quality check. Basic understanding of Device Server Management

Support and implementation/deployment of applications and other workplace software

Moves and changes support.

Interface between IT Operations, customers and external IT-Service-provider.

Inventory and asset management and care of hardware

Support Cisco devices / Surface hubs

Reporting and management tasks:

Enhanced processing of incident and support requests in defined cases. Manage escalation to senior

managers as required

Observance of processes, internal requirements and service level agreements.

Customized reporting of adherence to service level agreements as agreed.

Knowledge management and information sharing with colleagues. Maintain suitable Knowledge

Base.
Start date
ASAP
Duration
6 months
(extension possible)
From
Ubique Systems GmbH
Published at
17.05.2022
Contact person:
Anirban Deb
Project ID:
2387375
Contract type
Freelance
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