Description
We have a very exciting new role for contractors to work for a prestigious multinational payments/financial services company as a Systems Analyst!*
The role is:
-Inside IR35 (PAYE); plus shift allowance, plus paid accrued holidays, statutory sick leave and paid employer's NI and pension contribution
-6 months initial contract
-Location: Basingstoke!
-Work Hours:
Alternative Schedule: Two-week rotating schedule of 12-hour shifts (day & night)
OT as requested to cover staff shortages and training
Weekends and over the holiday periods as scheduled
Shift repeats every 2 weeks
Week 1: Monday, Tuesday, Friday, Saturday and Sunday
Week 2: Wednesday and Thursday
Essential Staff
Job Description
The global operations team supports the Real Time processing. As a member of the Authorization Operations team, the Systems Analyst you will be part of a team working in a multi-datacenter and multi-processing environment. You will provide first level response and assist with the mitigation or elimination of issues, which may be impacting to our clients, or the brand. The preferred candidate will have the responsibility of being the first point of contact for internal support teams and will need to possess excellent customer service, technical and analytical abilities to effectively manage their role. In your day-to-day activities, you may also provide activity oversight of any System Specialists & Associate System's Analysts who are part of your shift.
Our Authorization Operations team provides system monitoring and analysis of pertinent system information and work with our internal support teams to isolate and resolve the majority of events affecting a variety of Mainframe, open system and distributed hardware and software systems. As a team member, you will document support procedures, managing each issue through resolution or turnover in order to maintain established service levels. You will track, update, and resolve all assigned incidents, changes and problem reports in the incident. Our team takes pride in ensuring that documentation is thorough, accurate and meets a standard of high quality. You will work closely with various L2 & L3 support groups and/or development groups to collaborate on the resolution of incidents and problems.
The preferred candidate will need to possess strong technical and analytical abilities, effective communication and documentation skills and display principal traits of collaboration, communication and demonstrating a passion for our business. They will work collaboratively and be an active team member in developing process improvement efforts within the department. The System Analyst position will spearhead day-to-day operational coordination, inter-team communications and on-shift escalation efforts to management.
Essential Functions
Responsible for monitoring the Authorization TPF and OVN computer consoles and providing first-level response to assist in the mitigation or elimination of issues affecting the Authorization systems.
Monitor and operation of the Authorization systems in a multi-datacenter and multi-processing environment.
Provide precise console inputs to resolve issues, under the direction of relevant support teams.
Position is considered essential staff, which supports the business' 24x7x365 operations. The position has specific roles and obligations during any inclement weather/disaster event.
Ability to track, update and resolve all assigned incidents, changes and problem tickets via the Service management system, ensuring that documentation is thorough, accurate and meets a standard of high quality.
Assist team members within the ticketing system, as needed, review and follow-up on incident and problem tickets assigned to the team and department. Review tickets for trends and areas for improvement.
Proactively monitor, recognize, and alert to a variety of system alerts.
Properly escalate incidents in a timely manner per support guidelines and procedures.
Liaise with L2 and L3 support groups and/or development groups to collaborate on the resolution of changes, incidents and problems.
Follow documented support procedures, collaboratively managing each issue through resolution or turnover in order to maintain established service levels.
Participate in all related team meetings, both in-person as well virtually through MS Teams.
Ability to gather pertinent information and provide supervision of various team member's activity.
Facilitating intra-team communication and documentation efforts. Support creation of new or improved team processes and procedures in collaboration with L2 support or SME's to provide the ability for other team members to resolve these issues in the future.
Ability to develop, edit and distribute Operational procedures
Maintain and build technical skills through participation in ongoing training.
Represent the Authorization Operations team in cross-functional team meetings when appropriate.
Qualifications
We are passionate to offer our employees compelling career growth opportunities. As such, even if you do not have experience of this function there could be skills or experiences, which would transfer well. For this role, the key skills required are:
Minimum 3 years of relevant work experience or a Bachelor's degree.
Hands-on experience with supporting critical applications based on either:
o IBM TPF or equivalent Real Time Operating Systems
o Open source based distributed systems on Linux, Kubernetes, Kafka
Experience working in a large datacenter environment with technical background in all Mainframe/open systems related hardware, software and utilities in a multi-processing Tightly Coupled/Loosely Coupled environment.
Experience with one or more of Linux, Unix, MVS, VM, SuperVision, HMC, Kubernetes, Kafka, Golang, Opera, DB2, or Cassandra
Complete understanding of existing proprietary as well as industry standard tools to support monitoring and response for Authorization issues.
Strong troubleshooting, critical-thinking and incident management skills
Excellent verbal/written communication, organizational skills; ability to prioritize in a constantly changing workload.
Strong interpersonal skills and ability to excel as part of a team.
Ability to quickly learn company proprietary as well as industry standard tools to support monitoring and response for VIP Authorization issues.
Possess an Information Technology Infrastructure Library Foundation Certificate (ITIL), or ability to obtain within 6 months.