Description
Service Operational Analyst - SC CLEARED
6 months
£ negotiable - INSIDE IR35
Fully remote but Farnborough needs to be accessible
To abide by the clients protocols to promote the success of Services and Innovations. The role is on a rotating shift basis, 4 day shifts 07:30 to 20:00 hours, 4 days off, then 4 late shifts 13:00 to 01:30 hours. To contribute to the planning and development of the overall service. To undertake duties of a similar level and nature elsewhere if necessary to ensure that customer needs are met.
Keep the service operational by:
* Performing system administration tasks as defined by the Operating Procedures
* Routinely monitoring the system using the software and hardware tools provided
* Responding appropriately to errors or faults as notified
Help resolve fault calls by:
* Providing assistance and initial information to callers
* Identifying and resolving common problems
* Documenting solutions
* Adhering escalation/elevation processes and procedures
* Timely and accurate inputting of data into the call logging system
* Ensuring that Incidents and Service Requests requiring further help are referred to the appropriate agency eg 2nd Line Systems Administrators, the Operations Support Group or Field Services provider (SCC), etc.
Skills Required:
* Unix
* Linux
* Microsoft Windows
* Bespoke Identification software
* Oracle databases
* SQL
* Netbackup
* LANDesk call Logging and Service Management tool set
* In possession of SC & NPPV3 security clearance, or able to gain
* ITIL Foundation in best practise would be advantageous