Description
An urgent role has arisen for a Service Desk Analyst to assist with a 3-month contract based in Milton Keynes.
PLEASE NOTE: You must hold a live Security Clearance (SC) to be considered for this position.
Responsibilities:
- To provide a focal point of communication and technical escalation
- To liaise with all other internal departments and external partners
- Co-ordination of all service functions within specified range
- To vet and provide effective resolution of incidents; using a sound knowledge of networking architecture and protocols to assist with the troubleshooting.
- Follow procedures relevant to job role
- To act as a strong mentor and guide to all other Service Desk Analysts
- Perform administrative duties where necessary
- Contact with end customer, third parties and internal resolver groups.
- Be vigilant for possible fraudulent activity and if necessary, raise a security incident report using the template accessible via the corporate Intranet.
- Periodically review Daisy Security Policies - centrally hosted on the Intranet - to ensure full compliance with current legal, regulatory and company requirements.
- Carry out any ad hoc' assignments as and when required.
- To be compliant with health and safety company policy and legislation.
Knowledge and Skills required:
- Technical Helpdesk experience - 3 years
- Customer Service experience including a good telephone manner - 2 years
- A thorough working knowledge of Windows Vista & Windows 10.
- MS Office, Outlook, Local/Roaming profile, Active Directory & Exchange as well as experience of remote support.
- Knowledge of hardware - Desktop PC's, Laptops & Printers
- Appreciation of networking technologies & protocols, eg, Routers, Hubs, Switches, TCP/IP
If this position sounds of interest, please apply and a member of the team will be in contact to progress your application.