Description
This role is remote and outside of IR35
Candidates will ideally have the following qualification(s)...
*Silver Peak SDWAN eXpert (SPSX)*
*Silver Peak Technical Sales Professional (STSP)*
In summary, the top skills we are looking for are (in order of priority)
1.Silver Peak Deployment experience/knowledge
2.Candidates with 5 to 10+ years exp with routing skills (OSPF, BGP)
3.Candidates who hold CCIE/JNCIE or equivalent certifications
4.Experience in troubleshooting network faults at an advanced level
Who we are looking for:
We are looking a Senior Technical Support Engineer who will be responsible for helping customers diagnose and resolve complex technical issues. You will work closely with our Engineering team.
Your ability to successfully troubleshoot complex networking issues is the key skill necessary for this position.
What you will do:
*Work with the customer to troubleshoot complex hardware and software issues and replicate customer environments and network problems as needed to provide resolution.
*Document issues and work with engineering if needed to provide fixes.
*Provide technical expertise and guidance during testing and deployment of Silver Peak systems;
*Manage critical customer issues and facilitate communication between customers, sales and engineering;
*Serve as the customer advocate for timely resolution of issues and for problem reproduction and escalation
*Participate in new product development, customer training, and other support related activities
*Help define and develop support processes and tools as appropriate
What you are great at:
*Strong experience in routing protocols such as OSPF and BGP.
*Strong knowledge of networking, understanding of packet flow and TCP session establishment
*Experience in configuring and troubleshooting VRRP and VRF deployments.
*Experience in troubleshooting bandwidth, latency and loss network performance issues
*Basic understand of Linux (Redhat/CentOS)
*Experience reading and understanding packet captures with tools like tcpdump and/or Wireshark;
*Basic understanding of WAN technologies, policy-based routing, spanning-tree, VLANs, L2 Switching technologies, IPSEC and Firewalls
*Knowledge of LAN, WAN Technologies and SAN/NAS; experience with SaaS, IaaS (AWS, vCHS, Azure), virtualization and hypervisors including VMware vSphere, MS HyperV, or Citrix Xen
LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds.
Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.