2nd line Support Engineer - Security Clearance - Bracknell

Berkshire  ‐ Onsite
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Description

2nd line Support Engineer - Security Clearance - Bracknell

Lorien Global have partnered up with a Global IT service provider.

We are looking for a 2nd Line Support Engineer on a contractual basis, inside IR35 to Support the existing Shared Service to provide support on a 24/7 shift pattern.

This role will be working on site 5- days a week based in Bracknell on a 7am - 7pm shift rotation

We are looking to grow our team with committed people to join the DJSC 2nd Line Support Team for our customers across the shared service.

The role will involve:

  • Incident Management: Incident logging, triage and assignment on required toolsets. Manage the Incident to resolution in conjunction with the 3rd parties, keeping the Service Desk record in both Toolsets updated in accordance with agreed Work Instruction and assign any escalations to 3rd Line.
  • Event Management: Monitor Notifications and Events generated by automated systems and act as required when particular events/notifications occur.
  • Problem Management: Will manage, monitor and resolve Problems in accordance with agreed SLA's
  • Patch Deployment: Deployment of monthly security patches to Microsoft server environments using the Microsoft SCCM toolset.
  • Change Management: Support and participate as required in all Change Management Activities
  • Request Fulfilment: Will receive and fulfil simple Service Requests to provision end-user access to the hosting environment.

Your experience

  • Experience in supporting secure IT infrastructures
    • Windows Server 2019
    • AD Directory & Group Policy
    • MS Certificate Services
  • Experience in incident resolution and/or system management of secure IT infrastructures
  • Understanding of basic Networking skills - Cisco/Juniper and Citrix SDX Load Balancers
  • Good understanding of DNS/DHCP protocols
  • Basic knowledge of Microsoft Endpoint Configuration Manager (MECM)
  • Good understanding of VMware ESXi and vCentre
  • Understanding of SQL Server 2019
  • Management of Anti-Virus management and reporting - McAfee EPO

Key Performance Indicators 

. Feedback from Customers, Service Delivery Management, Project Manager etc.
. Technical Assessments.
. Proven track record of problem resolutions.
. Evidence of sharing and re-use of knowledge.
. Successful production of documentation.
. Successful management and implementation of changes.
. Improvement/enhancements to service delivery.
. Meets and improves service level requirements.
. Successful management of escalations in a timely manner.
. Meets project deadlines and costs within own area of responsibility.
. Errors with workarounds or fixes provided in a timely manner.
. Percentage of customer problems resolved within required timescales.
. Feedback from colleagues, team manager and other team members.
. Contribution to service improvements.
. Up to date personal learning plan.

Desirable experience

  • SPARC/Solaris
  • MS Exchange 2019
  • MS Skype for business 2019
  • Red Hat Enterprise Linux 7.x & 8.x

If you feel this role matches your skill set and you would like to know more then please apply now!

Lorien Plc is acting as an Employment Business in relation to this vacancy.

Start date
n.a
From
Lorien
Published at
21.05.2022
Project ID:
2391041
Contract type
Freelance
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