Service Architect

Description

Service Architect

Security Cleared

Contract

*A national security clearance is required for this role but candidates not holding this level of clearance will be considered*

Leading Managed Services Provider in the Defence Sector require a Service Architect to join their successful Practice.

We are looking for an innovative Service Architect with service architecture experience and the ability to identify, justify and document appropriate end-to-end service designs required by our potential customers. The successful applicant will become the Service SME within a bid/RFC team, responsible for all service management elements including cost modelling and production of enduring service plans and designs.

Responsibilities

• Responsibility for the service design of low to medium complexity/value bid proposals (inc. Request's for Change (RFC's):-
  • Understanding the customer's business:-
    • Organisation structure/culture/constraints/business roadmap.
  • Strong understanding of services, solutions andstrategicroadmaps:-
    • Organisation structure/culture/constraints/roadmap alignment.
  • Development of high level service designs:-
    • Impact Assessment (IA) of current operating and governance model against requirements;
    • Identification of transition operating model (where required);
    • Design of future operating and governance model;
    • Definition of service catalogue items;
    • Understanding, assessment and negotiation of SLA's and KPI's, in relation to service credit and service penalty regime.
  • Identification and management of service management RAID items including exclusions, constraints and single points of failures (SPOFs);

Core Skills

• Client-facing skills at senior-level discussion, with the ability to communicate ideas and thoughts to senior executives;
• Negotiating, bringing consensus, with substantial experience of running workshops;
• Commercially astute - working knowledge of the contractual impact of the deal and associated constraints;
• Self-motivating and objective setting;
• Leadership skills for team co-ordination and motivation;
• Excellent presentation skills both verbal and written.

If you are interested please apply via this ad in the first instance or send a CV with covering note to (see below)

Project People is acting as an Employment Business in relation to this vacancy.