Facilities Helpdesk Operator

London  ‐ Onsite
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Description

Job Title: Facilities Helpdesk Operator

Work Type: Contract/Temp

Location: Stamford Bridge

Job Function:
Facilities Helpdesk Operator to provide customer service support for all maintenance issues. Responsible for ensuring that all maintenance queries are dealt with efficiently and effectively within the selected time frame, using our FSI call logging system. Working closely with onsite maintenance team and outside contractors to resolve specialist jobs. To ensure the stadium is kept to the standard that is expected by assisting callers with facility requests and follow-up all jobs until completion.

Main Responsibilities:
Deal with all maintenance enquiries
Raise and close technical requests using FSI Concept system
Prioritising of maintenance call queue via FSI Concept system
Deal with deliveries and returns of various facilities orders
Arrange/Organising of the clients Memorial Plaque service
Maintain, update and book in all contractors on the Contractor Management System
Book and arrange all Car Valeting

Measures of Performance:
All fault calls logged and completed within SLA's
Concept Evolution is kept up to date
Contractor Equipment parts ordered and PO's are up to date

Please apply if you hold experience with Concept and it looks of interest to you.

Start date
n.a
From
Rethink Holdings Limited
Published at
22.05.2022
Project ID:
2391325
Contract type
Freelance
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