Description
Role: IT Administrator
Location: Dublin
Duration: 12 months
What you'll be doing...
Based in our Dublin, although remotely at first, you will be the point of contact for technical support in a very busy office. You will Provide desktop hardware and software support for Windows and Mac mixed environment.
Responsibilities:
Assist employees in configuring and supporting software applications including MS Office Suite, Webex, anti-virus/spyware, Google Apps (Gsuite), Mobile Device Management, Identity Access Management plus others.
Provide Mobility support for concession devices, tablets, and MiFi devices.
Provide telephony support for VoIP system.
Provides employees technical support and resolution via email, telephone, chat, face to face and web conference.
Provide training and answer technical how-to questions from employees on the use of systems and applications related to all our internal products and services. Identifies, troubleshoots, corrects and/or advises on technical issues on employees' computer system or mobile device.
Acts as liaison between the employee and Telecommunication Helpdesk.
Provides Management with daily and weekly status reports.
Responds to emails and other correspondence in a timely manner with defined SLA for cases and emails.
Complete understanding and application of defined troubleshooting practices and standards.
Thorough understanding of all employee applications, platforms and service offerings.
Understands and enforces established precedents and policies including escalation procedures and processes. Encourages and promotes adherence to department processes and champions' process initiatives and objectives. Ensures all cases and calls consistently meet quality standards
What we're looking for...
You'll need to have:
5+ years of deskside support experience
Advanced knowledge of network related support for example local area connections, network access, email Active Directory exchange
Advanced knowledge of CompTia A+, Microsoft Technology Associate, Network + or equivalent experience
Even better if you have: (preferred requirements here, keep it short)
Project management experience.
Educated to degree level.
Service now call logging experience.
Excellent communications skills to clearly articulate complex technical issues to all levels of the organization (both technical and non-technical)
Ability to approach problems with a sense of ownership, enthusiasm, and innovation.
Equal Employment Opportunity
We're proud to be an equal opportunity employer- and celebrate our employees' differences, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or Veteran status. Different makes us better.