Description
Main Duties and Responsibilities
Working with users of the M3 Cloudsuite to analyse and resolve their issues..
* Monitoring multiple Cloudsuite environments to make sure they are performing as expected including daily checks on each of the tenants.
* Event and Alert creation, management, and monitoring including working to resolve any issues highlighted.
* Managing system data which includes purging data and transferring data between environments using data migration tools and API's.
* Monitoring and debugging workflows and integration issues within the environments.
* Working with a variety of teams to debug integration issues that can cross multiple applications.
* Review proposed changes to make sure they will not have a negative impact on the Cloudsuite environments.
* Deploying new software and extensions into the tenants with a key focus on protecting the service.
* Configure and maintain Infor OS system security and implement security measures to safeguard the environments.
Professional skills/experience
* Experience of performance tuning and optimization.
* Experience working with Cloud platforms.
* Experience working with Azure desirable.
* Demonstrate excellent problem solving and analytical skills.
* Experience working in fast moving and challenging environment.
* Ability to quickly learn new tools and procedures..
Essential Experience
Infor Operating System
IFS User Administration
M3 functional operation (On-Prem or Cloudsuite)
ION Desk
ION API
Infor H5
M3 Cloud Admin tools
Data Loading
Autojobs
File managing
M3 Software Release