Description
We have an exciting opportunity for an experienced Printer engineer/Hardware engineer to look after their prestigious client based in Luton and surrounding areas.
N.B role comes with company van and fuel card. Applicants must be happy to travel up to 150 miles from Luton if and when required.
As a Printer engineer you will:
*Have the ability to communicate at all levels
*Have a Valid UK Driving Licence
*Have the ability to remain calm under pressure and work to measured response targets.
*Provide physical hands and feet support for end user desk moves, printer physical moves, DC racking, Server checks, Tape rotation etc.
*Have proven desk side support experience
*Have proven knowledge of Microsoft Windows operating systems
*Have proven knowledge in supporting Microsoft Office
*Have proven experience as a hardware engineer in Desktop, Laptop and printer maintenance/repair
*Have experience of completing intrusive repairs MFP's.
*Have working knowledge of server hardware
*Flexible on working hours & overtime
*be required to move and lift large MFPs therefor a good level of fitness will be required
DESIREABLE
*Comptia A + qualified
*Experience of completing intrusive repairs MFP's.
*Working knowledge of backup systems
*Fujitsu laptop/Desktop trained
*Current vendor certifications in hardware/software maintenance
*Network support and trouble-shooting
KEY RESPONSIBILITES
*Receive and manage incidents, installations and changes through the incident management system and provide Real Time accurate feedback on progress and completion, return all paperwork on time for contracts where required
*Provide problem isolation and resolution, using diagnostic and analytical troubleshooting and liaising with our client and customer helpdesks where appropriate
*To understand current processes and work with management to improve productivity, utilisation and customer satisfaction
*Provide an excellent level of customer service that exceeds customer expectations
*Understand and adhere to all documented company processes and expectations including customer specific instructions.
*Manage and apply the specified level of urgency to escalations and requests for information.
*Assess the severity of a situation and business impact, raising management escalations when required
*Attend business meetings out of hours as required
*Complete all tasks/activities specified by management to be in line with business requirements
*Manage local spares and ensure all systems are updated and accurate
*Complete quarterly audits
*Complete all online training as requested in the timeframe specified
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Global Technology Solutions is acting as an Employment Business in relation to this vacancy.