Description
Field Resource Controller
We are looking for a Field resource controller to Support & augment the existing Shared Service for our client. The role will involve:
. Incident Management: Incident logging, triage and assignment on both the CA Service Desk (CASD) HPSM9 Excel and Manage the Incident to resolution in conjunction with the 3rd parties, keeping the Service Desk record in all Toolsets updated in accordance with agreed Work Instructions.
Your experience:
. Experience in incident resolution and/or system management of secure IT infrastructures
. Experience in Customer Service environment - liaison with customers scheduling engineering attendances
. Experience in scheduling/diary management
. Experience dealing with 3rd parts suppliers
. Experience and confident in use of MS Office programs
Project People is acting as an Employment Business in relation to this vacancy.