Description
2nd line support/desktop support/desktop engineer 6 months, Glasgow, £250-£270 per day
Looking for a 2nd Line Desktop Support consultant/Hardware operations level 2 analyst & mobile engineering (visiting sites throughout the City of Glasgow) role required to be based out of central Glasgow, local candidates required.
. Working on a variety of hardware, software and application incidents and requests
. In-depth toubleshooting, resolving incidents and fulfilling Work Orders in line with Service Level Agreements
. Provide advice, guidance and assistance to customers & colleagues
. Liaise with internal and external teams to ensure timely resolution to customer incidents
. IMAC and Project work, which may include uplifting equipment
. Knowledge transfer between team and other stakeholders
. Following Software Asset Management guidelines and processes
. Fix/rebuild devices
. Troubleshooting of current mobile telecommunications technology and Microsoft operating systems
. Device deployments and software installations
. Vendor liaisons
Skills - Desktop Engineer/L2
. Full driving licence & own vehicle required
. Proven technical skills within a Desktop environment
. Ability to assess, interpret and apply known skills to a range of site based problems that may arise
. Good understanding of Operating systems, network products and the most commonly used office software application packages
. Significant practical Hardware break/fix experience, desktop, laptop, tablet and printers
. Good Customer facing skills
. Effective communication skills
. Ability to carry out workshop repairs on products.
. Proven technical skills in iOS and Android
. Experience in Active Directory
2nd line support/desktop support/desktop engineer 6 months, Glasgow, £250-£270 per day
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