Description
Service Desk Analyst
Our client is looking for an Service Desk Analyst required for busy IT Support Desk. General duties include Logging, co-ordinating and allocating Service Desk incidents and requests received via the service portal or phone.
* £125 per day.
* On site - 5 days per week.
* Start - Immediate.
Skills & Experience
- Excellent Customer Service Skills
- 1st Line Support experience would be advantageous
- Calm, confident telephone manner
- Excellent listening and questioning skills
- Excellent interpersonal skills
- Ability to handle support enquiries (on the telephone, in writing and in person) from internal and external stakeholders
- Ability to work under pressure and to priorities issues
- Be computer literate and adaptable in using different software
- Time management and able to work on own initiative
- Attention to detail
Key words: 1st Line | Service Desk | | First Line | Helpdesk | Customer Service | IT Support
Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.
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