Description
Job Title: IT Technical Support with handling Audio Video environment
Location: Slough, United Kingdom
Mode: Contract
Job Description:
Responsibilities:-
Adhering to SLAs
ITIL Processes awareness and adhering to
Reporting to the Track Lead/Team Lead
Handling tickets/requests to troubleshoot the nature of reported problems and taking necessary steps to resolve those problems Troubleshooting technical issues
Ensuring that the processes are adhered to
Tracking work tickets on ITIL based ticketing system like Service Now & Remedy
Improves and maintains customer and employee satisfaction
Performing asset inventory activities as needed
Create documentation for process and procedures
Required Skills/Qualifications:
Minimum 3 years hands on experience as handling Audio Video environment for an enterprise level of user base.
Good knowledge on Windows and Apple OS user interface
Strong experience in troubleshooting MS Office ( Outlook, Powerpoint, Onedrive, sharepoint,etc )
Good knowledge of IPAD and Android devices.
Strong Customer service skills
Excellent communication and conversation skills (Verbal and Written)
Good documentation skills
Able to handle unforeseen situations
High level of acceptance
Experience in handling and coordination of zoom, teams, webinars and big corporate townhalls.
Experience in meeting room technology like Crestron, Clickshare, Cisco TP, Avaya Barco etc.
Should be skilled to coordinate the hardware faults of the meeting room hardware with respective vendors and handle end to end coordination.
Knowledge on ITIL Ticketing tools such as ServiceNow, BMC Remedy etc
Additional Responsibility
Might need to travel to other sites based on demand and requirements.
On-call requirement for P1/Urgent issues outside regular support hours (local business hours).
Handle operations and customer requirements as per process and agreed SOW.