Description
We are currently hiring for a 2nd Line infrastructure Support Engineer to support our luxury retail firm client for a 3 monthly rolling contract based in Littlehampton.
Purpose of role:
Provide store focused IT support services for all in store infrastructure across UK and EMEA markets ensuring high levels of service are maintained to maximise customer satisfaction and minimise business disruption
Key Skills & Experience Extensive experience of retail store systems, including Windows 10, Windows 7, Payment devices, POS hardware, network devices and print devices.
Experience of Microsoft SCCM including software deployments and build creation.
Knowledge of cloud based build and provisioning
Ability to maintain and diagnose issues with PC technologies, peripherals, applications and networks with minimum supervision
Good understanding of Microsoft Office 365 technology
Good understanding of Active Directory and Group policies
Sound understanding of ITIL and IT Service Management
Demonstrable experience of managing vendors and third party service providers
Key Job Accountabilities:
Provide 2nd line support for in store hardware and associated instore Infrastructure
Responsible for the build/configuration of BOPC's and POS devices in line with current standards.
Maintain documentation for process and standards across all in-store Infrastructure
Working closely with the UK Desktop team to maintain standard build configurations across all BOPC and POS devices.
Responsible for the ongoing operating system maintenance of BOPC and POS systems in accordance with defined standards and security best practices.
Work with relevant 3rd party vendors to ensure the right level of support is provided and get involved in specific vendor escalation and support where necessary. Provide input and expertise on in-store infrastructure across the Technology department as well as involvement as required in agreed project work.
Other
Adhere to and help maintain the end-to-end IT processes when setting up new store devices, upgrading or removing existing systems
Work with the International IT Infrastructure teams and provide support activities as required
Complete tasks as assigned by the Store Systems Manager as required
Commercially control spend within your specific remit, working creatively and in a SMART way to reduce both overall costs whilst increasing efficiency