Description
CMDB Manager
6 Month Contract
Inside IR35
£650.00 per day
Hybrid
Luton
We are recruiting for a CMDB Manager to join our client who lead the way within the Aviation Industry on a contract basis. This role will be a hybrid working role split between working from home and the office in Luton
Overview
You'll be a leader and expert, recognised as a subject matter expert in all aspects relating to CI Discovery and the CMDB, ensuring that the implemented process is followed to guarantee the integrity and accuracy of the data within.
You'll partner with IT Service Management, IT Security, IT Compliance, IT Resiliency, and IT Architecture leadership to define and implement change and configuration management policies and procedures to support the health and effectiveness of the CMDB.
What you will be doing:
- Development of service strategy and are responsible for the design, communication, and enforcement of Configuration Management.
- Development and management of CMDB data governance policy and process
- Establishes CMDB roadmap and reports on milestones and key performance indicators
- Works with vendor partners and ServiceNow administrators to drive configuration item discovery strategy and execution
- Ensure there are documented operational processes to ensure completeness and correctness of configuration item records
- Works with configuration item class/data owners to drive adherence to the process and ensure correctness and completeness of CMDB
- Identify, recognise, and analyse potential CMDB process issues from current and historical data, driving correctness and completeness of CMDB as well as to address staleness and duplicate issues
What we are looking for in you:
- Experience or equivalent combination of professional education and work experience of Change and Configuration and/or CMDB management.
- Demonstrable experience with ITSM tooling with a focus on ITOM, ITSM, and ITBM
- Experience in Service Management, underlying technologies, and direct support of end users
- ITIL v3 practitioner certification or ITIL v4 Foundation
- Experience with integrating with 3rd Party products (examples of but not limited to; CyberArk, Federated CMDB, application monitoring tools, event management)
If you match the above criteria, please apply directly or call or email Kyriacos for further details quoting Ref 65656