Description
I am recruiting for an experienced Operations Manager to work on a hybrid basis - 2-3 days per week in Exeter with the remaining time spent remotely.
The role falls inside IR35 so you will have to work through an umbrella company.
This will suit someone who is more of a Contact Centre Operations Manager, rather than an ITIL Service Manager.
You will have skills and experience in running a service driven team focussing on driving customer satisfaction & people satisfaction.
You will be responsible for embedding a new framework which will require both engagement and a culture change.
You will have experience of creating standard Contact Centre metrics, covering productivity and adherence.
You must be able to look at Service Improvement and how you can improve the service offering.
You will have solid experience of people management and operations.
Skills in quality framework & contact centres is essential.
You will be able to maintain secure configuration and accurate information, controlling IT assets in one or more significant areas, and verifying location and state of assets.
You will know how to investigate problems and opportunities in existing processes and contribute to recommending solutions to these.
You will be able to identify important stakeholders and relationships and work with teams to build these.
Please apply ASAP.