Description
Service Desk Analysts Role Contract for 3 months - Remote Working
We have an assignment brief for a Service Desk Analysts to join our support desk for an initial 3 months Contract
Rate: £105 per day Inside of IR35
Location: Remote
Role Overview:
We require Service Desk Analyst to join our clients IT Services Team. You will join the team to help support on daily support calls
We require individuals to have some experience of IT Service Desk support alternatively candidates with excellent customer service skills and looking for an IT Career starting in Service Desk providing a platform within IT.
Must possess excellent communication and interpersonal skills and have strong values around hard work, customer service and reliability and are IT proficient/competent.
The role will cover 1st Line Service Desk calls/incident logging and remote support fixing to 1st line, Windows 10 experience is required.
When working on the service desk the role will require you to receive and handle requests for support, following agreed procedures and promptly dealing with or allocating calls as appropriate; whilst ensuring relevant records are maintained.
Skills/experience:
Previous 1st Line helpdesk/service desk experience
Windows 10 Call Logging Proficient with remote fixes
Excellent communication skills and patience when dealing with customers
Desirable would be any Heat or Landesk skills too.
Certes Computing (and all of its subsidiary companies) is committed to promoting equality and diversity in its business operations.