Service Transition Manager

Buckinghamshire  ‐ Remote
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Description

Service Transition Manager

Duration: 6 months

Location: Milton Keynes & remote (hybrid working)

Status: Outside IR35

Rate: £362.00 per day

Start: ASAP

Role Overview:

Service Transition Manager is required to be responsible for coordinating the day to day Service Transition activities, making recommendations on go-live, early-life support and service acceptance for this Government Client.

To ensure established Service Transition methods and procedures are utilised for efficient and prompt handling of all requests to the Service Transition team.

You will also manage the transition of products or services into BAU service, ensuring they meet the acceptance criteria.

To also be responsible for ensuring that acceptance criteria is clear and covers all aspects and requirements provided by the IT operations team.

Essential skills/experience required:

Service Transition experience
Demonstrable record of delivering results and meeting targets.
Excellent problem solving and research skills, including the ability to analyse facts, interpret data and make expert recommendations to stakeholders and ensure that key results are understood at all levels.
Understanding of corporate drivers such as the strategy, values and core behaviours
Strong relationship management skills, including influencing and negotiation skills.
Excellent written and verbal communication skills with the ability to communicate clearly at all user levels (internal and external customers)
Ability to take initiative, identify and respond to service transition requirements; managing workload effectively to ensure tight deadlines are met
Excellent analytical, problem solving, decision making and influencing skills

Also to possess knowledge of the following:

Service Acceptance
Configuration management
Asset Management
Change Management

Desirable:

Knowledge of Project Management
Knowledge of operating IT systems
Experience of working with ServiceNow ITSM tool
Experience working on a large and complex IT estate

Responsibilities include:

Responsible for the controlled addition, amendment or removal of customer IT Services into and from live operations which includes the following activities:

Maintain strong relationships and perform an advisory role with multiple internal stakeholders to ensure ongoing process adherence for service transition, which can be measured and fed back to relevant teams.
Plan, prioritise work and coordinate resources to ensure that requirements of the Service Design are realised in Operations.
On occasion it will be necessary to provide coaching to the resolver teams in how best to adopt the new service.
With a good understanding of the service pipeline, research technical training requirements and advise resolver teams.
Coordinate service transition activities across projects, suppliers and operational resolver teams.
Act as a point of contact for the customer as required and manage wider internal/external stakeholders across the services throughout the service transition process, representing the Service Transition Team.
Identify and perform in-depth diagnosis on complex service transition issues, applying problem solving expertise and knowledge to make decisions, negotiate improvements and implementation plans.
Conduct regular reviews of transition activity with Operational support teams, reviewing improvement suggestions, making recommendations and through regular mentoring sessions implement improvement steps.
Ensure Service transition metrics/measures are aligned with Operations policies and objectives and accurately reflected in Management Information/internal KPI reports.
Maintain the Service Transition Dashboard ensuring clear visibility of new, amended or disabled services.
Ensuring service transition compliance with all related Client Policies and highlighting where gaps exist via the risk register to ensure senior visibility, effectively contribute to Continual Service Improvement process.

Certes IT Service Solutions welcome applications from all sections of the community and from people with diverse experience and backgrounds

Certes Computing (and all of its subsidiary companies) is committed to promoting equality and diversity in its business operations.

Start date
ASAP
Duration
6 months
From
Certes Computing Ltd
Published at
06.08.2022
Project ID:
2441021
Contract type
Freelance
Workplace
100 % remote
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