Description
Technical Requirements· Phone support experience necessary.
· Technical helpdesk or technical call center experience is necessary.
· Disciplined, systematic problem solving skills required.
· Hands-on work experience with the following:
· Windows Operating systems
· Knowledge of Active Directory
· ITSM ticketing tool Service Now
· User account creation for Active Directory, Exchange Mailboxes, Distribution lists
· Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools
· MS Office Suite
· VPN and remote dial-in users
· Others: Adobe Acrobat and other common desktop applications like Winzip, etc
Soft Skills
- Excellent communication and conversation skills (Verbal and Written)
- Good documentation skills
- Good working knowledge of MS OFFICE
- Should have a great customer handling skills
- Able to handle unforeseen situations
- High level of acceptance