Service Desk Analyst

Birmingham  ‐ Onsite
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Description

Service Desk Analyst
Central Birmingham - 5 days onsite near New Street/Mailbox.
6 month contract, inside IR35

Working for one of the largest providers of business software in the UK. Advantage Resourcing are recruiting or multiple Service Desk Analysts on an initial 6 month contract.

These roles are based in central Birmingham on a busy service desk support a major client and you will be required to work onsite 5 days per week.

This is a busy account whereby you will be responsible for handling incoming calls and undertaking any relevant issue investigation ensuring all key information is accurately captured to high quality standards.

Job Description

  • As a Service Desk Analyst, you will be responsible for handling incoming calls and undertaking any relevant issue investigation ensuring all key information is accurately captured
  • Ensure an exceptional level of customer service and satisfaction is met at all customer touch points
  • Perform and undertake all aspects of support service (telephone calls, web incidents, voicemails, call backs, e-mails etc.) to ensure the successful resolution of issues, providing workarounds when appropriate

Skills & Experience

  • Previous busy Service Desk experience: Windows Server, Active Directory, Networks, Laptop support, 1st Line, excellent customer service skills.
  • You have high standards and ensures that activities are driven to completion
  • You are a team player and enjoy helping others
  • You are proactive and can prioritise tasks effectively
  • Use of ServiceNow would be highly advantageous

Submit your CV now to be considered for this fantastic opportunity working with an established IT software and services business in Birmingham.

Start date
ASAP
Duration
6 months
From
Advantage Resourcing
Published at
01.10.2022
Project ID:
2471920
Contract type
Freelance
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