Infrastructure Support - SC Cleared - Hybrid - £400-£550

Berkshire  ‐ Remote
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Description

Infrastructure Support/Engineer - SC Cleared - Hybrid - £400-£550

Job Description:

The role of the 4th Line Support Engineer is to provide technical support to both the applications migration life cycle and Live applications used in client environments. You will work within the 4th Line Support team reporting to the 4th Line Support Lead within the Applications Migration workstream. The work is based at a client site in north Hampshire; occasional travel to other customer and supplier sites may also be required. Once established in the role, some remote working will be possible. The 4th Line Support Engineer will work within a joint client team.

Engineering Responsibilities:

  • Provide 4th Line Support in support of the customer's service centre in its support of the Live environment, liaising with First-, Second- and Third-Line Support, and the user.
  • To provide technical support to ATLAS Applications Migration team, from end-to-end, encompassing Solution Design, Packaging, Verification, Service Management and in particular, Trials.
  • To undertake tasks as directed by the 4th-Line Support Lead.
  • Raise all delivery/performance issues with the 4th-Line Support lead in sufficient time for corrective action to be taken.
  • Escalate issues where necessary to the 4th-Line Support Lead.
  • To implement Solution Document changes where needed.
  • Liaise with the Trials Team, User, Solution Design Team, and Project Office Team.
  • Ensure that issues are resolved and resolutions are routed efficiently in time for trials and/or in accordance with customer expectations.
  • Infrastructure Support/Engineer - SC Cleared - Hybrid - £400-£550

    Damia Group Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept our Data Protection Policy which can be found on our website.

    Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.

    Damia Group is acting as an Employment Business in relation to this vacancy and in accordance to Conduct Regulations 2003.

    Start date
    ASAP
    Duration
    6 months
    From
    Damia Group LTD
    Published at
    06.10.2022
    Project ID:
    2473428
    Contract type
    Freelance
    Workplace
    100 % remote
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