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Card Design Senior Manager

London
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Keywords

Branding Business Process Improvement Servicio al Cliente Communication Leadership Operations Support Systems Self Motivation Adaptabilidad Audit Planning Financial Institution Business Administration Communications Management Job Satisfaction English Geography Recruitment Marketing Problem Solving Networking Stress Management Pragmatic Risk Analysis Service Quality Stakeholder Management Presentations Service Orientation Lifecycle Management Attention To Detail Success Driven Personal Development Client Onboarding Business Priorities

Description

6 months' contract

£350/day PAYE inside IR35

Location: London

Team Summary

The Client Services Team provides industry-leading operational support to the company's clients around the world. With our deep knowledge and expertise, we bring the voice of the customer into the design, development and successful deployment of products and services. We are trusted partners to clients, providing expertise to support and successfully grow their business.

Within Client Services, the Client Lifecycle Operations (CLO) team in Europe is made up of Client Onboarding, Risk Lifecycle Management, Membership & Licensing and Brand Operations. CLO team provides operational support to clients, entailing specialised knowledge regarding licenses, agreements, and rules. Our clients include financial institutions, third party processors, non-traditional clients and fintechs.

Card Design and Co-Brand is part of Brand Operations. The Card Design team reviews card design submissions and ensures they are compliant with Product Brand Standards. The Co-Brand team approves and reviews Co-Brand applications. This involves checking the eligibility of both the BIN Sponsor and Co-Brand partner and uploading the information in the appropriate systems.

Job Description

This position is responsible for leading the team responsible for Card Design submissions in Europe and ensuring that what the card manufacturer and issuer produces is compliant to Product Brand standards. The individual will be responsible for updating relevant systems and providing updates back to the business and clients.

This position will develop into a subject matter expert, offering consultative support on Card Design reviewing applications/processes, while applying learning and knowledge of Product Brand Standard rules with different criteria. The role holder should be comfortable interacting with clients, card manufacturers, issuers, AE's and various other internal stakeholders.

What we expect of you, day to day:

  • Provide direction, guidance and education on brand standards and governing the design of cards
  • Identify efficiency/productivity and revenue opportunities
  • Lead E2E process improvement initiatives and transformation projects
  • Ensure submissions are met within internal KPIs
  • Be the first point of contact for any query related mater (internal and external)
  • Drive problem and communication management for any critical issues affecting Card Design in Europe
  • Review/assess and create E2E process documentations that meet audit requirements
  • Build and deliver tailored training/comms plans for various stakeholders
  • Present/attend and chair management meetings/forums
  • Provide escalations to the Director and proactively come up with resolution plan
  • Creating presentations tailored to Exec level
  • Flexibility and ability to adjust on the fly to new demand
  • Share and leverage best practices across the team

Managing Team

  • Lead, inspire and develop a team
  • People leadership of the Card Design team members including training of new team members
  • Set and monitor progress against agreed objectives, KPI's and support team personal development plans
  • Identify operational and strategic opportunities to increase service quality, efficiency or employee satisfaction and implements improvements; accordingly, works with Licensing leadership teams to effect change
  • Proactively drive team collaboration

Qualifications

What we are after

  • Bachelor's Degree in Business Administration or equivalent
  • Brand/Marketing Experience
  • Minimum 5+ years of work experience in the payment industry
  • 2yrs+ client facing experience and client focused approach
  • Effective planning and organizational, conceptual, and logical problem-solving skills
  • Proven ability to set and deliver upon priorities within busy, shifting environment
  • Ability to manage high volume of work with constant detail orientation able to meet deadlines with quality work
  • Strong PowerPoint skills, able to create and adapt client facing materials
  • Growth mindset, results oriented and able to drive delivery of solutions
  • Be commercially focused and pragmatic
  • Focus on continuous improvement and ability to identify opportunities
  • Quick learner, comfortable working with ambiguity
  • Excellent interpersonal and communication skills, with the ability to collaborate across peers, functions, geographies and influence key stakeholders up to Executive level internally and externally
  • Comfortable working in global environment impacted by different legal, cultural and business priorities
  • Working expertise in Microsoft Office, including Outlook, Word and Excel
  • Experience in working cross-culturally and in remote situations
  • Effective professional level English verbal and written communication skills
Start date
ASAP
Duration
6 months
From
Allegis Global Solutions Limited (AGS)
Published at
21.11.2022
Project ID:
2501619
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