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Infrastructure Analyst

West Midlands

Keywords

Infrastructure Management Microsoft Windows Servicio al Cliente Financial Management Problem Solving Operational Systems Active Directory Computing Platforms BitLocker Drive Encryption Mobile Device Management Group Policy System Center Configuration Manager Windows PowerShell Technical Documentation Team-working Technical Acumen Servicenow

Description

Role: Infrastructure Analyst

Location: Coventry, West Midlands, UK

Duration: 3 months

Working Mode: Hybrid

Roles & Responsibilities:

  • Infrastructure Analyst will join an already established team within CBS, provides a level of technical knowledge to undertake the troubleshooting and resolution to production incidents or problems independently escalation to Infrastructure Engineers if required.
  • Completes tasks to agreed levels of quality, within stated timescales with no supervision.
  • Looks for improvement opportunities within the team and its processes/procedures.
  • An effective team member who provides support and guidance to peers and other team members.
  • Contributes to team efficiency through the creation of accurate technical documentation.

Key Skills/Knowledge:

  • Demonstrable expertise in their chosen technical discipline. Essential experience of working in a complex, pressurised production environment. Financial services experience would be desirable. Customer service skills are required and you will be engaging with users.

Essential skills

  • ServiceNow
  • Have Microsoft product knowledge and experience including:
  • Windows 10
  • Office 365/Office 365 mobility
  • Demonstrable expertise in their chosen technical discipline.
  • Essential experience of working in a complex, pressurised production environment.
  • Financial services experience would be desirable.
  • Customer service skills are required and you will be engaging with users.
    • SCCM (Creating & troubleshooting; Packages, Programs, Task Sequences & Applications)
    • MS Defender Bitlocker
    • Be proficient with Active Directory, including managing GPOs, and securing and configuring endpoints with group policies
    • Have some experience in tools to enable effective management of the modern end user computing platform, specifically SCCM 2012 and above
    • Have knowledge in configuring, securing and deploying Microsoft Client Operating systems configuration (eg Windows 7 and 10)
    • Have experience of being a contributor to EUC-relevant major projects (eg Windows 10 upgrades)
    • Have knowledge or experience of Mobile Device Management technologies
    • Have knowledge or experience of Powershell Scripting
Start date
n.a
Duration
n.a
From
eTeam Inc.
Published at
23.11.2022
Project ID:
2503051
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