IT Service Desk Analyst



User Assistance Habilidades Telefónicas Stakeholder Management Self Motivation Active Directory Adaptabilidad Servicio al Cliente Computer Literacy Recruitment Incident Management Stress Management Time Management Data Protection


Our client is looking for an IT Service Desk Analyst to start within the next week on a long term Contract basis.

Location - Folkestone, Kent

IR35 - Inside

Start - ASAP - Ideally you will be available to start work immediately

As this role has been deemed Inside IR35 so you must go through an accredited Umbrella company.


  • Recent IT Service Desk or IT Call Handler experience
  • AD - Active Directory
  • First Line Support experience
  • Excellent telephone manner
  • Ability to handle support enquiries (on the telephone, in writing and in person) from internal and external stakeholders
  • Able to work under pressure and to priorities issues
  • Be IT/Computer literate and adaptable in using different software
  • Time management and able to work on own initiative against legislative deadlines
  • Excellent Customer Service Skills
  • Knowledge of what is needed to adhere to data protection laws, security incident management.
  • Experience of working with multiple stakeholders across all levels of a business and successfully engaging with them

Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.

Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation

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Start date
6 months
Proactive Appointments
Published at
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