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Desktop Support Engineer (SC Clearance required)

Somerset
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Keywords

Problem Solving Technical Support Desktop Support Desktop Computing Computer Architecture Microsoft Windows Active Directory Software Applications Application Packaging Communication Computer Networks Mobile Device Management Executive Sponsor Web Browsers Network Connections Network Administration Operational Systems Printing and Screen Printing Software Deployment Software Engineering Instructional Manuals Peripherals Information Technology Laptops Technical Acumen Hardware Infrastructure

Description

Current SC Clearance is mandatory

Desktop Support Engineer

Key responsibilities

  • Oversee and update assigned support service requests.
  • Handle daily technical support activities on desktop support, data network and server management
  • Grow clients and communicate to Account Manager by determining new opportunities
  • Providing the breakfix support for Desktop, laptops and other components
  • Setup desktop computers and peripherals and test network connections
  • Install and test desktop software applications and Internet browsers.
  • Test computers to ensure proper functioning of computer systems
  • Support the mobile devices for registering in BES or Intune environment
  • Train end users on usage of computer hardware and software.
    Trouble shoot the hardware and replace the hardware components ex, Laptop keyboards, Ram
  • Develop and manage effective professional working relationships with contractor personnel, co-workers and clients
  • Adhere to policies as per corporate manuals and directives
  • Extend computer support for systems software and hardware
  • Setup computers and install software for various applications and programs
  • Interact with staff on desktop problems and their resolution
  • Network and connect computers within organization to better communication
  • Maintain computer peripheral devices like printers and resolve associated problems
  • Level 2 support experience in troubleshooting and fixing Audio Video equipment onsite
  • Maintain the devices inside the datacenters and resolve associated problems

Key Skills/Knowledge:

Prior experience in Desktop support and executive support - Essential;

Excellent knowledge on computer hardware - Essential;

Good knowledge on Desktop Operating systems - Essential;

Basic knowledge on network management - Essential;

Basic Knowledge on Active Directory. - Essential;

Sound Knowledge on Software deployment through various tools- Essential;

Sound knowledge on Application packaging, deployment and troubleshooting. - Essential;

Possess strong troubleshooting, reasoning and problem-solving skills - Essential;

Possess strong experience in handling issues in Windows OS - Essential;

Constantly seeks to improve technical knowledge and researches new product capabilities - Essential;

Sharing Global Threat updates with the cross functional teams to create awareness on as and when basis - Essential;

Possess excellent communication and interpersonal skills - Essential;

Participate when needed, the project meetings with the customer - Essential;

Experience in troubleshooting and fixing audio video equipment - Essentials

SC Cleared - Essential, Candidates with SC Eligible also preferred

Experience required:

Should have experience of 3 years Plus in the skills mentioned above

Start date
ASAP
Duration
6 months +
From
Specialist Computer Centres PLC
Published at
24.11.2022
Project ID:
2503448
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