Technical Support Analyst

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Technical Support AnalystLondon | 2 months | Inside IR35

We have an exciting opportunity for an experienced, energetic, and client centric Technical Support Analyst to join our client based in London. The role of the Technical Support Analyst is to maintain End User Support and providing first class Level 1 and 2 support.

Working with the latest End User Technology including end user hardware, provisioning tools (Azure Cloud, Intune Endpoint Manager, and AutoPilot) as well as driving forward the latest Cloud Security technologies to improve Identity Management, and Global Secure Print.

Tasks (what does the role do on a day-to-day basis)

  • Provide technical support and guidance for approx. 250 on-site customers and remote support for other users
  • Complete Incidents and Service Requests escalated by Global Service Desk
  • Monitoring and management of tickets assigned to the Region or local Workplace
  • Assist in planning, testing, and deploying Workplace Technology upgrades including local hardware and applications
  • Maintaining the Asset Management database for all Laptops, Smartphones, Tablets, and Printers
  • Providing security and compliance reports that are required for specific control objectives across the Region
  • Prioritising resolution of P1/P2 incidents and service requests through the ITSM platform (ManageEngine)
  • Tiers 1 & 2 support for: desktop hardware, printers, Servers, and applications (both remote and hands-on)
  • Certifications desirables include: ITIL and MS (Windows 7/10, Active Directory, Azure AD/Intune and O365)
  • Technical experience with: Windows 10, O365, Microsoft Teams
  • IT Infrastructure knowledge - Servers, Firewalls, Switches and Routers
  • Server Room management including security access and controls
  • Microsoft SCCM/MECM
  • Mobile Device Management via Intune Endpoint Manager, Meraki or Airwatch
  • Citrix XenApp/Desktop
  • Voice Over IP Telephony and Video Conferencing platforms
  • ITSM Platform- Incident Management, Change Management, Problem Management, and knowledge management
  • Asset Management experience

If you are available and interested then please apply for full details

Start date
2 months
Lucid Support Services Ltd
Published at
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