remote

Technical Support Analyst

London
This project has been archived and is not accepting more applications.
Browse open projects on our job board.

Keywords

Technical Support Microsoft Windows Asset Management IT Service Management User Assistance Network Server Active Directory Microsoft Azure VoIP Change Management Cloud Computing Cloud Computing Security Control Objectives for Information and Related Technology (COBIT) Databases Mobile Device Management Electrical Switchgear Information Technology Infrastructure Libraries (ITIL) Identity Management Incident Management Problem Solving Knowledge Management Citrix XenApp System Center Configuration Manager Habilidades Telefónicas Airwatch Azure Active Directory Printing and Screen Printing Passionate Network Routers Testing Tablets Firewalls (Computer Science) Microsoft Teams Computer Architecture Information Technology

Description

Technical Support AnalystLondon | 2 months | Inside IR35

We have an exciting opportunity for an experienced, energetic, and client centric Technical Support Analyst to join our client based in London. The role of the Technical Support Analyst is to maintain End User Support and providing first class Level 1 and 2 support.

Working with the latest End User Technology including end user hardware, provisioning tools (Azure Cloud, Intune Endpoint Manager, and AutoPilot) as well as driving forward the latest Cloud Security technologies to improve Identity Management, and Global Secure Print.

Tasks (what does the role do on a day-to-day basis)

  • Provide technical support and guidance for approx. 250 on-site customers and remote support for other users
  • Complete Incidents and Service Requests escalated by Global Service Desk
  • Monitoring and management of tickets assigned to the Region or local Workplace
  • Assist in planning, testing, and deploying Workplace Technology upgrades including local hardware and applications
  • Maintaining the Asset Management database for all Laptops, Smartphones, Tablets, and Printers
  • Providing security and compliance reports that are required for specific control objectives across the Region
  • Prioritising resolution of P1/P2 incidents and service requests through the ITSM platform (ManageEngine)
  • Tiers 1 & 2 support for: desktop hardware, printers, Servers, and applications (both remote and hands-on)
  • Certifications desirables include: ITIL and MS (Windows 7/10, Active Directory, Azure AD/Intune and O365)
  • Technical experience with: Windows 10, O365, Microsoft Teams
  • IT Infrastructure knowledge - Servers, Firewalls, Switches and Routers
  • Server Room management including security access and controls
  • Microsoft SCCM/MECM
  • Mobile Device Management via Intune Endpoint Manager, Meraki or Airwatch
  • Citrix XenApp/Desktop
  • Voice Over IP Telephony and Video Conferencing platforms
  • ITSM Platform- Incident Management, Change Management, Problem Management, and knowledge management
  • Asset Management experience

If you are available and interested then please apply for full details

Start date
Immediately
Duration
2 months
From
Lucid Support Services Ltd
Published at
24.11.2022
Project ID:
2504220
To apply to this project you must log in.
Register