Description
Senior Service Desk Officer needed in Amsterdam(Please note that we are looking for a Dutch speaker)
Responsible for:
- Providing 1st and 2nd Line support to the customer base (internal/external).
- Providing technical assistance to computer system users, and helping staff in the best possible use of IT systems and applications.
- Providing communication equipment accessibility for customer base.
- Following up on internal requests + ensuring customer satisfaction.
- Training new employees.
- Contributing to a joint result or solution, even if it concerns an issue of no direct personal interest.
- Working closely with business stakeholders at most critical moments.
- Setting goals and priorities, as well as indicating what time, actions and resources are needed to achieve this.
- Being focused on efficient and personal service to customers, both in and outside the organisation. Anticipating and researching customer needs and wishes. Thinking from the customer's perspective and being focused on customer satisfaction.
- Responding well to changing situations. Adapting his/her own behavioural style without losing sight of the original objective.
Skills / experience needed:
- Strong in Dutch and English, both written and verbal.
- 5+ years of relevant work experience and experience on platforms/systems/applications.
- Customer-focused attitude with strong communication skills.
- Excellent planning and organisational skills.
- Good stakeholder management skills and organisational sensitivity.
- Collaborative and flexible attitude with strong interpersonal- and communication skills to inspire user confidence.
- ITIL knowledge, Analytical skills and Comprehensive knowledge of internal systems (TOP desk).
- Some experience in coaching and in mentoring others.
- Good knowledge of office automation (hardware + software).
I'm hiring fast. Don't delay - send your CV to , message me via LinkedIn or give me a call right away!
Kind regards,
Tony Sleper | Enterprise Account Manager
Mobile:
Darwin Recruitment
Darwin Recruitment is acting as an Employment Business in relation to this vacancy.