Description
We are looking for a First Line Service Desk Systems Administrator for multinational client in AMSTERDAM ZUID
Task description:
- Resolution of Incidents and Service requests.
- Installation of software.
- Configuration and upgrades of ICT systems and minor hardware repairs for End-users devices.
- Administer day-to-day operations to satisfy continuity of service, recovery, security and performance needs.
Job requirements:
- Direct customer support (minimum 3 or 4 years)
- Active Directory (Microsoft and Azure)
- Office Tools (Excel, Word, etc )
- ITSM Tools (Jira or Service Now)
- Windows
- Software installations
- Microsoft Teams
- Hardware troubleshooting
Plus, Experience:
- Microsoft 365+
- Hardware support
- Azure VDI
- Bitlocker
- VPN
- Network troubleshooting
Certifications:
- ITIL V4
- Microsoft Technology Associate (MTA),
- Microsoft Solutions Associate (MCSA)
- Microsoft Solutions Expert (MCSE)
- Microsoft Azure Certificates
- Microsoft 365 Certificates
- CompTIA A+ Technical PC or similar certifications