Command Centre Analyst - New Contract Opportunity!

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24/7 Services Technical Support Business Reporting Damage Control Governance Information Technology Infrastructure Libraries (ITIL) Incident Management IT Service Management Windows Servers Nagios Outsourcing Red Hat Enterprise Linux Service Improvement Planning Stakeholder Management Windows Desktop Servicenow Vmware


Synergize Consulting have a contract opportunity working on behalf of our client who are a Multinational IT company based in Preston for a 5 Month contract. Please note, this role does require candidates to hold active SC clearance.


The successful candidate will join an IT service delivery command centre team delivering managed service solutions. The role will involve handling day to day IT processes governance for Event, Incident, Change and Problem within a Command Centre using the command, control, co-ordination, and communication principles. The role will report to a Shift Commander.
Because of the nature of support the ideal candidate will need to be SC security cleared or able to obtain it.

Responsibilities include but are not limited to:

Manage ServiceNow tickets by priority and workload to ensure contract SLA's are met, tickets updated and customers informed of progress
Facilitate Continuous Service improvement
Provide Management reporting for internal and customer stakeholders
Support the Major Incident Management team by leading the technical support groups
Event ticket management
Backup/Restore resolution management
Escalation Management
Preferred skills/knowledge of:

Monitoring of Software/Tools (Nagios, Smarts, Nexthink)
Windows Server
Windows desktop
ITIL (v3 &/or v4)
The roles are for 24x7, covering 12 hours shifts of days and nights.

If this sounds of interest then please do come into

Start date
06/02/2023 - 28/07/2023
Synergize Consulting Ltd
Published at
Project ID:
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