Description
Senior Citrix engineer VirtualApps - Powershell - LONDON/PARIS FRENCH/ENGLISH OR DUTCH/ENGLISH
BACKGROUND
The End User backbone team is responsible for the design, implementation and support of the Workplace infrastructure. This includes deployment and maintenance of applications delivered via Citrix, VDI and Workstations and keeping the underlying infrastructure up to date.
The team delivers second and third-line support to end-users and the onsite support teams across all entities.
Your role
Maintain and monitor the infrastructure components
Incident, request and problem management (3rd line support)
Provide project support
Provide application support for our internal client base
Deploy applications, debug and solve related problems on Citrix, physical and virtual workstations
Manage patching for applications and operating systems on these platforms
Report on application deployment progress and security baseline compliancy
Apply standard operating procedures and actively contribute to continuously improve operational processes
Your Profile:
Required skills
Minimum 5 years of experience in supporting a Windows multi-user environment, including application delivery
Proven administrator and support experience in a Citrix environment (1912; StoreFront; Ivanti; NetScaler (Access Gateway); Troubleshooting; Analytical skills)
Excellent problem-solving skills and ability to do in-depth troubleshooting and root cause analysis
Good knowledge of IT Security Principals and overall understanding of IT Service Management
SCCM experience including baseline management and custom reporting
Operational knowledge of App-V, PowerShell, MSI and other packaging/Scripting technologies
Proven experience with M365
Sufficient knowledge of the common office applications to be able to deliver application support to end-users
Identify opportunities for simplification and automation
Customer oriented attitude with excellent communication skills both written and verbally
Proactive and transparent communication
Team player. Strong believe that being part of a team is a strength
Fluent in French/English or Dutch/English
Optional skills
Experience with Win10/Win11 (OS/upgrade)
Experience with third parties for Workstation (SCOM/SCUP/TPM/Bios management