Description
We have a current opportunity for a ServiceNow Developer on a contract basis. The position will be based in Leeds and London. For further information about this position please apply.
Job Title: ServiceNow Developer/Administrator
Location: Wellington House London & Quarry House Leeds
Duration:12 Months with extension of 12 months.
Pay: £600-£700 per day Inside IR35
Project Type: Hybrid and Remote
Security Clearance required: Yes (Mandate)
Essential skills and experience
Have working knowledge of complex SIAM frameworks with the ability to deliver to multiple stakeholders
Experience of managing multiple instances of ServiceNow concurrently
Ability to deliver Agile product development
Have working knowledge of implementing Service Level Agreements within ServiceNow including mapping and MI
Ability to develop both ITIL and Case Management Centric Designs
Able to provide the ability to test solutions with the customer prior to release
Able to provide proactive reviews of releases and patches to implement solutions that mitigate any risks to the organisation
Tactical and emergency delivery capability to assist with rapid deployment or amendment of processes within the ITIL aligned toolset over and above pre-planned sprints and upgrades
Experience of creating complex catalogue items both in Case Management and ITIL modules of ServiceNow
Able to provide release notes and/or documentation in support of Sprint releases as well as highlighting any risks or delays to development activity
Able to support Service Asset and Configuration Management, ensuring that the CMDB is consumable by 1st, 2nd and 3rd Line Teams in support of their day to day activities
Have successfully planned and delivered at least two ServiceNow upgrades with minimal customer involvement and can demonstrate the ability to highlight functionality and GUI changes that may affect teams
Who the users are and what they need to do
The ServiceNow platform will initially focused on IT Service Operations but now the tool underpins wider capabilities including the following:
o ITIL
o Case Management
PPE (Legacy instance)
EPRR (Emergency Preparedness and Response)
VCS
Vaccination Service
HR
o Reporting and MI
o Asset and Configuration Management
o COVID Records Management
o Portals
Why the work is being done
ServiceNow is widely used across the Company as a strategic platform and Company are now looking to procure a supplier to provide software development for SNOW against key deliverables outlined through individual Statements of Work (SoW).
Problem to be solved
Deliverables will include:
o System administration (data)
o System administration (configuration and upgrades)
o Support/Fix/Remediation
o Integration management and maintenance
o Strategic Activities
o Upgrade planning and delivery
o Roadmap management and new feature identification
o Organisational championing
o Delivery Activities
o Ongoing delivery of ServiceNow capability
o Tactical and emergency delivery capability
The supplier will adhere to the ServiceNow Best Practice approach.
The supplier will be required to provide access to both ServiceNow Certified Application Development support and ServiceNow certified implementation specialism depending on individual SoWs and the complexity of request. Availability of ServiceNow administration support will also be required ad hoc to support specific SoWs.
Work defined in individual SoWs will be required to be delivered in weekly or fortnight sprints applying agile principles.
Where fortnightly sprints are agreed, the supplier will be expected to deliver live service improvements and fault fixes in support of BAU delivery and short-notice organizational demand