Description
This is a long term contract role that is on site in Salt Lake City, UT
No remote
AV TECHNOLOGY SUPPORT ANALYST II
SALARY: RATE OPEN WITHIN REASON
LOCATION: 100% ONSITE IN SALT LAKE City, UTAH
Day-to-day support of PC hardware and software. Installing maintaining diagnosing repairing upgrading conference room hardware and software. AV troubleshooting, remote zoom Webex ms teams remo events remote Citrix ios Voice Over ipvoip You will have 4 years AV abd want to work towards AVIXA CTS certification polycom and Cisco video any cms tm svc bridges rmx avixa cts
The candidate will be the primary AV technician and will be responsible for conference room setups, support and maintaining the firms conference rooms. Our conference rooms are used for high level meetings, depositions, video conferences and large events.
Conference Technology
Strong analytical reasoning and AV troubleshooting skills. Individual must also possess excellent judgment regarding local Conference Technology matters. Must be able to assess situations quickly and proactively to ensure customer/client satisfaction.
The candidate's responsibilities will include but not limited to:
- Support the day-to-day Conference Centre Technology operational needs.
- Assist the conference technology team with organizing and documenting all aspect of Conference technology
- Help keep documentation on all maintenance activities including any equipment changes and incident reports.
- Set up audio conferences (microphones, sound systems, speakerphones, conference calls)
- Set up and Support remote Zoom, WebEx, MS Teams and Remo events.
- Set up and maintain visiting attorney offices.
- Set up presentation equipment (LCD projectors, screens, videos)
- Laptops (webcasts, network connections)
- Maintain sufficient inventory of supplies (batteries, cables, DVD's, power supplies)/ensure operating efficiency of equipment.
- Ensure daily that all onsite Conference Centre Technology systems are fully functional.
- Perform system maintenance as scheduled and work with vendors as required.
- Strong understanding of the different video connector types
- Ability to read AV drawings and signal flow
- Understating of the different video playback formats
- Understanding of Audio signal levels (Mic, line, speaker)
- Remotely assist with desktop video conference applications
Technology Support
- Excellent judgment in assessing user issues; intermediate trouble-shooting methodology.
- Ability to work to the best resolution either through own knowledge or proper, timely escalation.
- Proficient in Windows 10 OS and core application suite
- Intermediate knowledge of Remote Computing and Citrix experience.
- Intermediate PC troubleshooting skills and assists other team members in troubleshooting and diagnosing issues
- Intermediate knowledge of iOS setup and troubleshooting.
- Knowledge of networks including wireless experience.
- Intermediate understanding and knowledge of Voice Over IP (VOIP) telephone systems.
- Participates in on-call and overtime on an as needed basis.
Qualifications & Requirements
- Education. Computer Science or Technical qualification
- Minimum of 5 to 6 years of experience in a professional services environment, law firm experience preferable.
- Minimum of 4 years of AV experience in a conference environment.
- Must have a current or working towards Avixa CTS certification and maintained during employment.
- A+ and/or Microsoft certification are desirable.
- Strong verbal and written communication skills.
- Must be able to demonstrate strong interpersonal and customer service skills and will have the ability to be process-oriented yet flexible.
- Required: Minimum understanding of complex AV system. Understanding of signal flow within a system.
- Preferred/Desired: Audio, video processing within a system. Video/Audio recording and editing.
- Technologies/Software