Description
'IT Support Technician' is required for my client based near Holybourne, Hampshire.
Pay: p/d (Inside IR35) - Onsite
Length: 3-months (possibility of extension)
Location: Hampshire
Hours: 08:00 - 17:00
You must be able to reliably commute to site, there is free parking.
You will ideally have experience working within the education sector.
This is not a typical helpdesk role - this will require an extreme amount of patience from a talented and understanding technician.
You will provide end user support, maintenance of current systems and infrastructure support - you will provide support to students, staff and even create guides to assist, support and implement relevant technologies.
The role will require proficiency in the use of in IT systems, including a mixture of Windows 10, ticket management etc. The IT Technician will report to the .
Main Duties:
o Provide customer service at all times and for all users
o This is a forward-facing role and requires you to be understanding.
o Respond to service requests via email, telephone calls, personal contact or other methods and ensure all are logged in the appropriate service desk system.
o To ensure IT facilities are fully operational when required. This will include computers, laptops, iPads etc.
o Provide software support for computer operating systems, including Microsoft Windows.
o Create guides that help all users.
Key skills:
o Microsoft Operating System support
o Microsoft Application Software installation and support
o Some experience with Apple Mac computers and devices is useful
o Windows 10 skills and support experience
o A flexible, "can do" approach (essential)
o Excellent communication and listening skills
o Always maintaining a high level of confidentiality