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Field Service Engineer - MSP

London  ‐ Remote
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Keywords

Microsoft Azure Backup Devices Servicio al Cliente Communication Field Service Management Citrix Systems Firewalls (Computer Science) Self Motivation Cisco Active Directory Active Listening Electrical Wirings Business Continuity Disaster Recovery Hyper-V Interpersonal Skills Virtual Private Networks (VPN) Problem Solving IT Service Management Network Security Maintenance Management Systems Microsoft Certified Professional Microsoft Certified Systems Administrator (MCSA) Microsoft Certified Systems Engineer Microsoft Operating Systems Microsoft Servers Multitasking Habilidades Telefónicas Remote Access Remote Desktop Services Remote Monitoring Technical Information Servicios Técnicos Typing Virtualization Wireless Access Point Network Routers Coordinating Administrative Operations Attention To Detail Sonicwall Systems Implementations Veeam Vmware

Description

My client is looking to bring on a Field Service Engineer

Rate: £225/day

Location: London

Duration: 3-6 months

IR35: Inside (via Umbrella)

Job Duties

  • Regular client site visits to support any technical related issues.

  • Interact with clients on a daily basis over the phone and face-to-face, log tickets on their behalf gathering as much technical information as possible.

  • Support and troubleshoot end user requests and incidents ensuring tickets are escalated within quickly and efficiently to minimize client service impact.

  • Proactively support clients' local and offsite backups.

  • Technical services and support at the network level: WAN and LAN connectivity, Routers, Firewalls, and security.

  • Administration and maintenance of the remote monitoring and management system: update agent scripts, respond to alerts, monitor dashboard, and periodic system review.

  • Remote access solution implementation and support: VPN, Terminal Services, and Citrix.

  • Responsible for completing and documenting regular client site reviews and operational checks.

  • Communication with customers and Account Manager as required, keeping them informed of incident progress, notifying them of impending changes or agreed outages

Technical Requirements

  • Experience in implementing and supporting solutions in a small to mid-size business environment using the following technologies:

  • Microsoft OS and Applications (Windows 7, 8 or 10, Office)

  • Microsoft Server (2008, 2008 R2, 2012, 2016, Exchange)

  • Active Directory Administration

  • Virtualization (VMWare, Hyper-V, Citrix)

  • Microsoft Cloud Technologies (O365, Azure, etc.)

  • Backup, Disaster Recover and Business Continuity Solutions (Veeam, Zerto).

  • Implementing customer specific applications while dealing with third party software companies.

  • Cabling infrastructure (patching, rack installations, etc.)

  • Firewalls and network security (preferably SonicWALL, Cisco)

  • Wireless Access Solutions (preferably Cisco Meraki)

Skills Required

  • Professional IT certifications (such as Microsoft MCP, MCSA, or MCSE)

  • Good interpersonal skills (such as telephony, communication, active listening and customer-care)

  • Strong diagnosis skills of technical issues.

  • Ability to multi-task and adapt to changes quickly.

  • Service awareness of all organization's key IT services where support is required.

  • Strong typing skills to ensure quick and accurate entry of service request details.

  • Self-motivated with the ability to work in a fast moving environment

  • Strong organisational skills

  • Good customer service skills

  • Attention to detail

For immediate consideration please apply online and contact Dominik Bart at Franklin Fitch

Start date
Immediate
Duration
3-6 monhs
From
Franklin Fitch
Published at
29.03.2023
Project ID:
2573093
Contract type
Freelance
Workplace
100 % remote
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