Description
For this position you will participate in a 1 in 4 rota covering Hours Per Week), (3 shifts on, 4 full days off). The role is part of the technical helpdesk team which provides IT support to the staff.
Responsibilities
- You will be taking a variety of support calls, aiming to fix all technical issues remotely or in person
- Provide support to staff with computer problems
- Install and configure computer hardware operating systems and applications
- Monitor and maintain computer systems and networks
- Troubleshoot system and network problems, diagnosing and solving hardware or software faults
- Set up new users' accounts and profiles and deal with password issues
Experience
- An organised, enthusiastic person to join our team who has excellent customer service skills as you will be customer facing.
- Strong attention to detail as well as a good all round experience of IT
- Good knowledge of MS Windows Operating Systems, Active Directory, PC/Printer Hardware and Microsoft Office
- Experience liaising with third party suppliers.
- Previous Service Desk experience, and be able to demonstrate a range of technical IT skills.
- Experience of using a computerised Helpdesk/Service Desk system, Remote Control Support Tools, Wireless technologies and knowledge of ITIL processes are essential.