Description
Job Types: Full-time 37 hours, Fixed term contract
Contract Length: 12 months
Salary: From £35,223.00 per year
Schedule: Monday to Friday
This is an exciting opportunity to join Norfolk and Suffolk Constabularies as a Network Engineer. This is a full time Temporary until March 2024, with the possibility to become permanent.
You will install, support and enhance the force network and telephony systems by undertaking technical tasks, delivering project work and providing customer support.
Main Activities
- The operation, configuration and maintenance of the force network and telephony systems
- Liaising with internal customers to identify and resolve incidents and problems, responding to requests for service and delivering project work packages
- Researching, identifying and delivering new technology to reduce costs, improve performance and support business processes
- Applying ITIL Service Management and PRINCE2 project management methodologies as required.
- Providing 3rd line support and expertise in the network field within the ICT department and forces, and to external forces and agencies.
- Liaising with and managing external contractors, consultants and suppliers
- Dealing with security related incidents in line with force policies, external guidance and appropriate regulations from external agencies.
- Creating, updating and enhancing documentation, including writing technical instructions, drawing diagrams and creating wiki style pages
- Producing reports on technical and functional aspects of networking and telephony to all levels of audience including general users, senior officers and external technical experts.
- Data Analysis - interpretation of complex numerical data generated by network management systems, and interpretation, processing and presentation as required
- Developing and maintaining own technical knowledge in networking and telephony and working to develop that of others in the team and department
- Provide flexible working hours / overtime / on-call as require
About you
You will have a Minimum of level 5 qualification in Computer Science, Electronics or a related discipline. Previous study in networking to CISCO CCNP standard, or equivalent with any major current equipment manufacturer. You will have experience of working as a network engineer in an enterprise environment, with up-to-date technical knowledge including routing, switching, firewalls, load balancers and VoIP 3. Ability to analyse complex numerical data and identify trends and anomalies . Experience of team working in a customer service environment. Ability to work outside office hours as requested. Ability to rack-mount computer equipment weighing up to 5kg to a height of 1.5 metres . You will need a full UK driving licence.
Benefits
You'll receive a starting salary of £35,233 plus other benefits including;
- 24 days holiday per year in addition to public holidays
- Opportunities to work flexibly, subject to business needs
- Option of joining the local government pension scheme
- Option of joining the sports & social staff association and Unison and enjoying the benefits these provide
- Access to the Blue Light Card with 100s of discounts
- Access to an Employee Assistance Programme (EAP) A confidential service, available 365 days a year, 24/ 7, free of charge which can provide around the clock support and guidance to help you manage work and personal stressors, as well as support you through lifestyle changes
- Support Networks that provide information and opportunities to share experiences as well as offering advice and support to members
- A diverse, equal and inclusive workforce in an organisation that values its people
And finally, but perhaps most importantly, the opportunity to make a difference to the communities of Norfolk and Suffolk
What to expect
Our recruitment process is fair, transparent, and based on merit. Here is a brief overview of each stage, in order: - Your first step is to send in your CV. Your CV will then be shortlisted using the criteria - You'll be invited to attend an online interview. - If you're successful at this stage, you will be made a conditional offer of employment while you undergo the Vetting and medical process. You will only be made a final offer of employment once you have obtained the necessary security and medical clearance. Please note, you must successfully pass each stage of the process to progress to the next. Your application may take around 3 months to process including vetting, so we advise you continue any current employment until you have received your final job offer.
The recruitment criteria for all posts are subject to workplace adjustments in line with the Constabularies policies and duties under the Equality Act 2010.