Description
Chase Resourcing in conjunction with a leading Global enterprise are actively looking to fill the urgent requirement for a Customer Delivery Specialist (German and English fluency is a necessity). This role is a major opportunity to join a dynamic, multi-national business which will allow for career development moving forwards.
As a Customer Delivery Specialist you will manage the initial stages of our solution lifecycle, working closely with our sales managers to pursue and assess new business opportunities and subsequently managing customer relationships to ensure that their accounts are set up correctly and that they receive the high level of service that they and we expect.
Your key tasks and responsibilities would be as follows:
You will be expected to process 20+ finance contracts per month across multiple customers – this includes for each deal, but is not limited to;
- Generate and collect documents in support of new customer account generation
- Coordinate, follow-up and reconcile activities necessary for deal processing across multiple functions, including, but not limited to; Sales, Finance, Legal, VAT, Treasury, Pricing and Business Process
- Manage the customer experience to ensure expectations are met on both sides, in particular working directly with customers on new transactions
- Collaborate with Sales and Resellers to effectively manage customer relationships
- Enter customer and transaction information required for lease administration activities (contract generation, booking, funding) in systems
- Track deal funding (payment to Resellers) to completion of payment in timely manner
- Conduct initial and final deal compliance review pursuant to Schedule of Authorization
- Each month plan and support the creation of lease documents for 30+ customers for upcoming leases (not in current month)
- Work in partnership Sales in pursuing new business and assessing new business opportunities across many and varied finance lease options
- Register and activate all new and existing customers to the Customer Portal
- Generate 4-5 leads per month to support Asset Management business
- Register and activate partners to the Partner Connection Portal
- Arrange to receive and proactively manage/reconcile supplier invoices
- Prepare booking and funding packages – track receipt of all originals documents
- Respond promptly and professionally to customer inquiries
- Support testing of new systems releases as requested
- Share accountability with colleagues in Customer Delivery Team to optimize customer experience and achieve wider team goals
Skills Required
- Relevant experience, you will be business focused, highly motivated and keen to develop your existing skills in a professional, innovative and multi-cultural environment.
- Leasing experience would be advantageous however experience in a financial services organization or shared service environment is preferable.
Drawing on your previous experience you will be able to demonstrate the following skills or competencies:
- Fluency in English and German is required
- Strong customer centric background and service delivery focus
- Highly organised, with an ability to prioritise and effective time management
- Good numerical skills coupled with a basic experience of pricing and financial calculations
- Excellent interpersonal and written communication skills enabling you to liaise effectively with colleagues, suppliers and customers
- Good problem solving skills
- Good business sense, escalation judgment and awareness of risk and impact
- Reasonable level of PC and system skills
Salary:
€24k - €30k