Description
Software Support - SaaS - HampshireSoftware / Application Support
Aldershot
Permanent
Up to £35,000 per annum, plus benefits
Software Support - Application Support - Client Focused
Software / Application Support required to work within the support team of a large software house based in Aldershot. The main responsibility will be supporting customers/clients on a host of software products, so the right candidate will possess a technical qualification or have previous customer software support experience.
Full training will be provided on the applications and systems, so a willingness to learn is a must.
Responsibilities:
- Investigate support incidents raised by customers/clients
- Manage support incidents through to resolution and provide customers with regular updates
- Work closely with development teams to identify resolutions
- Communicate issues to the Services Support Manager
- Update documentation
- Participate in Problem Management processes
If you feel this role is right for you and have the necessary skills please feel free to apply.
Software Support - SaaS - Hampshire