IRHP Complaints Assessor

London  ‐ Onsite
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Keywords

Support

Description

Real are currently recruiting for an IRHP and FRL complaints assessor for a top bank in London. This is a contract role that is looking to pay up to £400 per day and will run on a 6 month rolling basis.

Specific tasks will include:
  • Analysing the customer complaints with regards to IRHPs or FRLs. This includes reviewing correspondence such as letters, emails, telephone calls and documents contained on the Bank's file, to assess the economic impact of any transactions executed by the customer as well as the history of the customer's relationship with the Bank.
  • Working with traders, salespeople and the bank's legal department to conduct a thorough investigation of the sale of IRHPs and FRLs.
  • Working with traders to structure and price-up potential redress options and to increase efficiencies in the pricing process wherever possible.
  • Presenting all information held on file regarding a complaint case in a clear and concise manner to a panel of senior stakeholders within the bank.
  • Act as the Bank's primary point of contact throughout the lifecycle of a complaint and remain ready to support any of the Bank's departments with any interests in the case, e.g. Litigation, Relationship Team etc.

The future employees key accountabilities for this role is to ensure that all Complaints cases presented to the Bank are investigated thoroughly and fairly to both Bank and customer in a timely fashion.

Please apply for this role if you feel that you have the righgt credential for this role. I will be looking to submit candidates as soon as possible.

Thank you for reading.
Start date
03/2016
Duration
6 month
From
Real Staffing
Published at
09.03.2015
Project ID:
864580
Contract type
Freelance
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