Operations and Process Specialist chinese speaking

CN  ‐ Onsite
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Description

Name of Job Vacancy:

Operations and Process Specialist

Department: Assurance & Managed Services Department

Job Description

  • Responsible for development of NOC to SOC transformation plan, review of customer processes, incorporate and optimize designed processes to operationalize Service Operations Centre

  • Elicit requirements using interviews, document analysis, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis.

  • Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details and distinguish user requests underlying true needs.

  • Prepare and update design documentation

  • Drive resolution of service performance issues through effective process measurement designs

  • Sponsor best practices

  • Provide training to service partners.

Professional Related Working Experience

  • Thorough understanding of mobile service call flows, eg Voice call, SMS, prepaid and data services

  • Strong understanding of network KPIs in mobile network domain

  • Knowledge of subscriber complain process in the network domain in operators' environment

  • At least 8-10 years experience in operators' environment, preferably in network quality or mobile performance departments

Qualification Requirements

  • Education: 4 year university degree in Telecommunications or Computer Engineering or Systems Engineering

  • Language Skills: English & Chinese

Competencies

  • Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts

  • Able to work independently with minimum supervision and is resourceful

  • Ability to conduct cost/benefit analysis, modelling techniques and methods

  • Self-motivated and ability to work under pressure

  • Good interpersonal skills

  • Reliability and strong organizational skills are a must

  • Strong attention to detail

  • Ability to prioritize multiple tasks to completion

  • Exhibiting initiative in achieving company goals and objectives

  • Good working attitude and analytical skills

  • Proficient in Microsoft Office

Start date
n.a
From
Connect 44 AG
Published at
16.04.2015
Project ID:
885877
Contract type
Freelance
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