Description
Connect44 is looking for Customer Experience Specialist for a role in China
Responsible for CEO/CMO/CTIO/Customer Experience Executives engagement, explore leads and opportunities for CEM solution sales
n Using customer experience consulting methodologies, eg: subjective survey, customer journey mapping, KBO-KBI-KPI metrics modelling, use case design review operator's customer experience management maturity and analyze gaps
n Prepare and update consulting delivery documentation
n Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details and distinguish user requests underlying true needs.
n Prepare and update design documentation
Professional Related Working Experience
n Thorough understanding of operator's organization
n Strong understanding of customer experience management
n At least 8-10 years experience in operators' environment or professional customer experience consulting firms
Qualification Requirements
n Education: 4 year university degree in Telecommunications or Computer Engineering or Systems Engineering or marketing
n Language Skills: English
Competencies
n Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts
n Able to work independently with minimum supervision and is resourceful
n Ability to conduct cost/benefit analysis, modelling techniques and methods
n Self-motivated and ability to work under pressure
n Good interpersonal skills
n Reliability and strong organizational skills are a must
n Strong attention to detail
n Ability to prioritize multiple tasks to completion
n Exhibiting initiative in achieving company goals and objectives
n Good working attitude and analytical skills
n Proficient in Microsoft Office
please send your Cvs to (see below)