Marketing Customer Experience Specialist

Job type:
on-site
Start:
n.a
Duration:
n.a
From:
Connect 44 UK
Place:
CN
Date:
04/16/2015
Country:
flag_no China
project ID:
885940

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Connect44 is looking for Customer Experience Specialist for a role in China

Responsible for CEO/CMO/CTIO/Customer Experience Executives engagement, explore leads and opportunities for CEM solution sales

n Using customer experience consulting methodologies, eg: subjective survey, customer journey mapping, KBO-KBI-KPI metrics modelling, use case design review operator's customer experience management maturity and analyze gaps

n Prepare and update consulting delivery documentation

n Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details and distinguish user requests underlying true needs.

n Prepare and update design documentation

Professional Related Working Experience

n Thorough understanding of operator's organization

n Strong understanding of customer experience management

n At least 8-10 years experience in operators' environment or professional customer experience consulting firms

Qualification Requirements

n Education: 4 year university degree in Telecommunications or Computer Engineering or Systems Engineering or marketing

n Language Skills: English

Competencies

n Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts

n Able to work independently with minimum supervision and is resourceful

n Ability to conduct cost/benefit analysis, modelling techniques and methods

n Self-motivated and ability to work under pressure

n Good interpersonal skills

n Reliability and strong organizational skills are a must

n Strong attention to detail

n Ability to prioritize multiple tasks to completion

n Exhibiting initiative in achieving company goals and objectives

n Good working attitude and analytical skills

n Proficient in Microsoft Office

please send your Cvs to (see below)