IT Process Improvement

California  ‐ Onsite
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Description

IT Process Improvement

Specialist 8 Plus Months

Corona, CA

Experience:
ITIL Subject Matter Expertise: ITIL v3 Foundation
Process Improvement Subject Matter Expertise: Six Sigma Green Belt
Strong written and verbal communication skills
Able to lead teams
2 to 5 years of experience in IT
2+ years of experience leading process improvement initiatives in IT environments
Experience working with Remedy and ProVision highly desirable

Education/Certification:
ITIL v3 Foundation, preferred
Six Sigma Green Belt or Black Bert, preferred
Bachelor's Degree in a technical field, Industrial Engineering preferred
An additional five (3) years of Full time technical related broad experience can be substituted for the degree. (5-7 years total)

Responsibilities:
Identifies and documents cross-functional and/or cross-divisional requirements, IT functional requirements, workflow, information sources and distribution paths, and system specifications
Identifies and evaluates methodologies and processes currently being used
Introduces and supports industry best practices from industry and other organizations, such as ITIL into the IT support environment
Leads process improvement projects using DMAIC or similar methodology
The work results in the continuous evaluation of processes that lead to improvements in the IT service management process, initial focus will be on the Incident and Request Fulfillment Management processes
Develops simple business cases with cost & service dimensions of proposed IT projects that are used at management and executive levels for funding and scope decisions, includes implementation plans where appropriate
Provides guidance and coordination to clients in the planning, marketing, training and operating of automated systems
Designs and implements training programs for train-the-trainers, for clients of new and enhanced processes
Champions ITIL Processes
Develops and implements communication plans
Develops process documentation, initial focus will be on the Request Fulfillment process
Is mentored by higher level Business Consultants and Project Managers
Formulates and metrics
Leads working groups and teams
Makes presentations, leads meetings, and trains to tool and processes
Creates reports

Start date
n.a
From
Azule Staffing
Published at
22.04.2015
Project ID:
889507
Contract type
Freelance
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